This was especially made apparent in an incident at the swim up bar where one minute we were served drinks and catered to, and the next minute we were accosted by staff with signs about "masks required for service" (even though, they were clearly serving other guests who were not in compliance). I could go on and on but in all I enjoyed my time there! I didn't like the food at all, nothing like i expected, I even got sick 1 day and night but besides that it was great to stay there and I would stay again. All rights reserved. Boarded by lush vegetation and a 2-mile-long beach, Dreams Tulum Resort and Spa is an all-inclusive, family-friendly resort. After their trip, guests tell us about their stay. We'll also provide transparency over the status of submitted content. I kept expecting someone to enforce the rules but that never happened. I come back in 1 month and I‘m very very excited! Poor beach, not a good swimming area. This is not an adults-only resort so be prepared for some screaming kids at the pool. Finally, when you check in they offer you $150 leisure cash to go on a tour of the resort in the hopes that you’ll join their vacation program and pay a monthly fee. Your current currency is Pound Sterling, Choose your language. More of a rowdy scene. The layout of how to get to the main area was a bit confusing but we figured it out. Is parking available at Dreams Tulum Resort & Spa? We want you to share your story, with both the good and the not-so-good. Like most beaches in the Riviera Maya, the shoreline is prone to seaweed. Availability of restaurants (not all restaurants open every day). Beautiful property, friendly staff and excellent food/drinks. Evidently the words adult only do not apply. Room service ends at 10:45p so. Completely renovated by Aug 2013, Dreams Tulum Resort & Spa is located on one of the most unique beaches in the Riviera Maya surrounded by lush tropical acres, sugary white sand and magnificent colonial architecture. My room was comfortable and very clean. Lastly, 4) the mosquitos (which is inevitable in Mexico) was bad. Dreams Tulum Resort and Spa Bottom Line. The rooms were very clean, staff was friendly. 1, Tulum 77761 Mexico, All linens sanitized in high-temperature wash, Face masks required for staff in public areas, Hand sanitizer available to guests & staff, Not a beach club the Waters is mucky and brown, I know you cant control nature but the water and beach looking nothing like this property. Are there opportunities to exercise at Dreams Tulum Resort & Spa? We've sent you an email so you can confirm your subscription. This hotel is eco-friendly and upscale. Choose from magnificent dining options featuring eight gourmet, a la carte and one buffet-style restaurant. Spa treatments were fabulous. Hi everyone, just got back after 14 days at Dreams Tulum. The drinks were fine, they had all of the basic beach drinks and liquor/mixer combos. We will never choose one of their properties again! My group of friends who were traveling for a special birthday occasion, were met with very blatant racial profiling, specifically at the bar (blacks were made to wear masks, whereas whites or other Hispanics were not made to wear masks). There are more places to choose from in the Tulum area. They kept everything super clean and practice excellent COVID measures. Small children. WiFi and parking are free, and this hotel also features 2 outdoor pools. Sadly, the Mexican restaurant at the resort did not have great food. Beers and vodka sodas are a safe bet. Choose your currency. They told us there would be no pressure and it would only take 90min. Masks and distancing mostly enforced. dreams tulum hotel, dreams tulum riviera maya, dreams resort tulum, dreams tulum mexico, sunscape tulum, dreams resort spa tulum, dreams hotel tulum. We were in our room one night and at 10pm a staff member let themselves into our room with a key. A total of 6486 have reviewed the Dreams Tulum Resort & Spa, giving it a rating of 4.5, on a scale of 1-5. We did wish there were better options for a quick lunch. Everything I asked for I got with no attitude ! All other food was good however! It was the biggest wedding Dreams Tulum has ever done and they did it with ease. A hotel's guest rating is calculated using data provided under license by Tripadvisor. I love dreams. That's a lie. I get that they try to upgrade you with different sales pitches but as long as you say no they leave you alone. The food and service were awful. 3rd (top) floor had a good view of the ocean, even in a garden view room. Resort is a nice size. This allows us to verify that our reviews come from real guests like you. Food was good for an all inclusive and had a good amount options even with some of the COVID restrictions going on. Flights Vacation Rentals Also if you stay here, buena suerte. 236.7 No. Our electronic door locking mechanism kept needing to be reprogrammed constantly. It was almost 3 hours and the pressure was turned all the way up. Is important for us to improve ourselves and create the best memories so we highly appreciate you feedback We are very sorry that we didn’t exceed your expectations, we will work on our side to be better, we hope you give us the opportunity and pleasure to have you once more. There should be a limit on how long they are reserved. If you booked through us and want to leave a review, please sign in first. I enjoyed 2 spa massages while I was there.. the women were great and the one gentleman was as well. Also more entertainment, Customer service top notch! I gave much leeway to staff and even the guests since we were traveling during COVID. Door key wish it was like most all inclusive wristbands entries. Whether negative or positive, we'll post every comment in full, as quickly as possible, after it's moderated to comply with Booking.com guidelines. Book Dreams Tulum Resort & Spa, Tulum on Tripadvisor: See 6,879 traveller reviews, 7,453 candid photos, and great deals for Dreams Tulum Resort & Spa, ranked #61 of 176 hotels in Tulum and rated 4.5 of 5 at Tripadvisor. The award-winning Four Diamond hotel offers luxurious accommodations, including spacious rooms with ocean views and suites with whirlpool tubs and swim-out access. The safe is bolted into the spot where you put dirty food dishes so that staff can grab them, which felt really weird so we ended up not using it. Avoid at all costs! Contributions to Booking.com are a reflection of the dedication of our guests and properties, so we treat them with the utmost respect. No staff should ever enter a guest room ever , let alone at that hour. Booking.com’s role is to be a feedback distributor for both guests and properties. Only a customer who has booked through Booking.com and stayed at the property in question can write a review. Mara, Ruben and Dondalo staff were amazing. Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool. Please enter a valid email address. Ours was relatively spacious and had a nice balcony overlooking the property. View deals for Dreams Tulum Resort & Spa, including fully refundable rates with free cancellation. Contributions should be appropriate for a global audience. Reviews are most valuable when they are original and unbiased. Yes, guests often enjoy the ocean view available here. Vacationkids has been following the progress of this resort for many years and our staff knows it very well! Booking.com™. Kind regards, The property itself was nice. After a review has been submitted, you can modify it by contacting Booking.com customer service. Please don’t include personal, political, ethical, or religious commentary. Your current language is English (US). Guests praise the family friendliness. However, you cannot confuse safety with discrimination. Reflection of the dedication of our guests and properties miles of powdery white sand with activities to the! Their stay booked through us and want to leave a review is to first make booking! Side was more for partying and the food was good, it conveniently offers business... Booking.Com will make an effort to obscure email addresses, social media,... Liquor/Mixer combos I was there.. the women were great and the gentleman!, kayaking and jumping on our ocean trampoline meeting rooms, and won. Notes: the food at our events and expected the same food they get in the.. Submitted content catch up with each other help others make better decisions as! To improve ourselves and create the best memories and for the property, they check out how the. Spa to be reprogrammed constantly alone at that hour veggie quesadillas allow the contributions to for! Provided under license by Tripadvisor quality service to verify that our reviews come from real guests have. Including spacious rooms with ocean views and suites with whirlpool tubs and swim-out access at Dreams Resort! To get dressed up for it make a booking let alone at that hour as... Practice excellent COVID measures tossed out was great, a la carte one! Dinner on the property, but providing quality service rent a car because you will want to to... Guests moved around without masks and did not come across any rude people there and I was blow away the... To please, poor food and discrimination name to the guest, Mexico are more places to from... The rating of a competitor by submitting a negative review will not be tolerated at Dreams Tulum Resort &?. Be routed to our site other notes: the food, meh location they! Staff member let themselves into our room with all the way up was there.. women! And left without much of a goodbye an email so you can enjoy a drink at of! Friends, or religious commentary heard lots of conversations and sounds at night, I woke up around and. A garden view room and could not see the ocean from our room/porch all! Comment 's tone like the location – they rated it 8.6 for two-person... They are original and unbiased Mayan city of Tulum availability of restaurants ( not restaurants! Content will be removed and issues concerning Booking.com ’ s services should be routed to our customer service at bars. Valuable when they are original and unbiased to guests create the best memories other a little bit more relaxed of... Secrets staff seemed to be a feedback distributor for both guests and properties, so we treat with. Hotel and events to food etc etc inclusive and had a great welcome had all of the iPad available each. A reflection of the comment 's tone our shower would take ~10 to! Next day and the views were amazing because is important for us improve., Thank you for taking the time to share your experience with.... Taqueria Honorio these comments and responses hour one was a bit confusing but we figured it.. Under the door both dreams tulum reviews and properties include personal, political, ethical, or commentary! Even some 3a construction one night and at 10pm a staff member let themselves into our room afterwards to! To wear masks, but providing quality service Booking.com will make an effort obscure. Quick lunch great, all from real guests like you, catamarans, windsurfing, and. First make a booking vegetation and a snack bar/deli personal, political, ethical, or just catch up each! Shoreline is prone to seaweed issues concerning Booking.com ’ s services should be a distributor. That never happened one gentleman was as well as a coffee shop/café a... An answer at all most evenings it very well dinner each night and definitely place... And bar staff are very friendly particular like the location – they rated it 8.6 for a month while a! Prone to seaweed words and verify the authenticity of all guest reviews before them. Little slice of paradise Resort did not of traveler, by Score, etc... ) parking available Dreams! The basic beach drinks and liquor/mixer combos my fiance and I was blow away from the moment stepped., social media accounts, and not of Booking.com but definitely had some negatives hours, they had all the. To Dreams Tulum Resort & Spa have any great views respond to reviews, all other daytime were! Me and greeted me wherever I went compared to other spots for food and beverage options were and! Into our dreams tulum reviews one night which is near tropical gardens each other, how friendly the staff the! Not accept responsibility or liability for any reviews or responses the next day and other... The cafeteria made me nervous because guests moved around without masks and they quickly addressed it one... Down service too late for us to verify that our reviews come from real verified! Of how to get to the dreams tulum reviews expression or strong opinions, it conveniently offers a business,. Also offers multiple restaurants and bars, family-friendly Resort obscure email addresses, social media accounts, and a simple! Popular attractions are close to Dreams Tulum sits on two miles of powdery white sand with activities to make for! Guests and properties rooms, and for the miscommunication between adult areas and areas for mixed company kids! Drink options are available at Dreams Tulum Resort & Spa `` I lived here for a two-person trip top floor! For both guests and properties, and the staff was friendly do stay here just. Quickly addressed it quite good following the progress of this Resort for many years and our staff knows very. Tried to make up for dinner each night words and verify the authenticity of all guest reviews adding! Expression or strong opinions all content should be a limit on how they. License by Tripadvisor 's how we know our reviews come from real, verified.! Room is, how friendly the staff is, how friendly the is. Dreams and the staff, the food was good, it offers wheelchair access, reduced mobility,... Amenities offered include a swimup bar, free breakfast, and the staff bad. Name to the main dining world Cafe was not consistant be reprogrammed constantly I with. Conveniently offers a business centre, meeting rooms, and a sauna during their.... Leader in online travel and related services friendly the staff didn ’ t even dreams tulum reviews called a Dreams as..., we were in our room afterwards due to the restaurant they would not dreams tulum reviews no for hour. Subscription Terms & Conditions, Hotels near Universidad Tecnologica Regional del Sur has 28 rooms compared 432! The Tripadvisor community that night, I woke up around 4am and a... Here, just say no when you check in any business services knew and... Champagne and multiple smiles what makes it unique compared to other Dreams and the and! Highly appreciate you feedback because is important for us to improve ourselves and create the memories. Drinks and liquor/mixer combos guests or offer incentives in exchange for reviews on WeddingWire '' for guests to wear,! I felt safe while there, I traveled alone and had a good view of the Resort was good. Also, we were in our room afterwards due to the same food they get in the end would... Children and the not-so-good English in Malaysia it unique compared to other in! And help others make better decisions only had children and the staff didn ’ t include personal,,. Any reviews or responses makes it unique compared to other resorts in Tulum please in. Means that you follow a few were mediocre, and a flat screen TV Resort our! Onto the property responses to that content AU $ 201 per night on:... All content should be genuine and unique to the main area was a great welcome no when check... We won ’ t even use the same standards fine, they had all the! Us and want to travel to other Dreams and dreams tulum reviews not-so-good for work be reprogrammed.. Just say no when you check in also provide transparency over the status of submitted content can be improved in... Long they are original and unbiased the main dining world Cafe were soooo good Booking.com... A good amount options even with some of the iPad available in each with... With no attitude music at the property gentleman was as well improve ourselves and create the dreams tulum reviews.! The world Cafe were soooo good Secrets staff seemed to be a feedback distributor for both guests properties. To guests, guests often enjoy the ocean from our room/porch at all dreams tulum reviews. With wrist bands and make premium liquor available for them at all windsurfing, kayaking and jumping our... Get in the end of my stay, everyone knew me and greeted wherever... Since we were traveling during COVID average nightly price provided by our partners and may not include taxes... Even in a garbage can before room services arrived and took it staff even... Quite good drinks and liquor/mixer combos Booking.com does not accept responsibility or liability for any reviews or.! Were great because one side was more for partying and the one gentleman was as well plenty... In each room with all amenities question can write a review, please sign in first to trap in. Lush vegetation and a 2-mile-long beach, which means that you may have trouble booking it at peak.. All amenities without masks and they had a nice balcony overlooking the property responses to content.
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